Refront for E-commerce Agencies - Streamlined Webshop Projects
Manage webshop projects efficiently with Refront. AI quotes for e-commerce projects, ticket management, per-client time tracking and automated invoicing.
The Challenge
E-commerce agencies build and maintain webshops in a market that never stands still. Seasonal peaks, platform updates, conversion optimisation, and continuous maintenance — every project has its own dynamics. With multiple clients demanding attention simultaneously, organising processes tightly is essential. Refront offers e-commerce agencies an all-in-one platform with AI-powered quotes, structured ticket management, and automated invoicing, leaving more time to build successful webshops.
Common Pain Points
Unpredictable workload from seasonal peaks and last-minute requests
Complex quotes for webshop projects with many variables
Clients expecting 24/7 support and fast response times
Hours spent on platform migrations underestimated and not fully billed
Lack of oversight across multiple simultaneous webshop projects
How Refront Helps
Unpredictable workload and peak periods
AI-powered capacity planning analyses historical patterns and predicts peak periods, ensuring your team is optimally scheduled.
Complex quotes for e-commerce projects
AI Quote Generation calculates realistic hours and costs based on webshop platform, features, and comparable previous projects.
High client expectations around support
The client portal provides clients with a self-service environment for support tickets, progress visibility, and communication — without your team needing to be constantly available.
Benefits
Technologies
Case Study
An 18-person e-commerce agency in Rotterdam reduced their quoting time by 60% and increased billable hours by 15% in the first quarter with Refront.
Frequently Asked Questions
Does Refront support e-commerce-specific workflows?
Yes, you can configure custom workflows for webshop launches, platform migrations, maintenance, and conversion optimisation.
Can I set SLA agreements per webshop client?
Absolutely. Refront supports per-client SLA configuration with automatic escalations when response times are at risk of being breached.
Does Refront integrate with Shopify or WooCommerce?
Refront focuses on project management and can be connected to your e-commerce platforms via webhooks and API for seamless workflows.
Ready to get started?
Try Refront for free and discover how AI automates your workflow.