Refront for IT Consultancy - Projects & Hours Under Control
Manage IT consultancy projects efficiently with Refront. AI quotes, ticket management with SLA tracking, accurate time tracking and automated invoicing.
The Challenge
IT consultancy firms run on trust, expertise, and accurate billing. With multiple client environments, SLA agreements, and complex projects, it is essential to correctly record every hour and every task. Refront provides an integrated platform specifically designed for the complexity of IT services. From multi-client project management to automatic SLA monitoring — everything you need to operate professionally and profitably.
Common Pain Points
Complex multi-client environments with different SLA levels
Hours lost due to poor tracking of ad-hoc support tasks
Time-consuming reports for clients on hours spent and progress
Quotes for IT projects require deep analysis and consume significant time
Switching between client environments and tools costs productivity
How Refront Helps
Complex per-client SLA agreements
Configure SLA levels per client with automatic escalation and monitoring. Refront proactively warns when SLA breaches are imminent.
Lost hours on ad-hoc support
Quick ticket creation with an integrated timer ensures that even short support moments are recorded and billed.
Time-consuming client reporting
Automatic progress reports per client via the portal, with detailed insight into hours spent, resolved tickets, and SLA compliance.
Lengthy quoting process for IT projects
AI Quote Generation analyses project scope and complexity to quickly generate a structured quote with phasing and risk indicators.
Benefits
Technologies
Case Study
A 30-consultant IT consultancy firm increased their billable hours by 18% after implementing Refront. SLA compliance rose from 87% to 98% thanks to proactive monitoring.
Frequently Asked Questions
Can Refront keep multiple client environments separate?
Yes, Refront offers full separation between client environments. Each client has their own projects, tickets, SLA settings, and reports.
Does Refront support SLA tracking and escalations?
Yes, you can configure SLA levels per client with automatic escalation to the right person when deadlines approach or are breached.
Is Refront suitable for large IT organisations?
Refront scales from small consultancies to organisations with 100+ employees. Enterprise features like SSO, audit logs, and API access are available.
Ready to get started?
Try Refront for free and discover how AI automates your workflow.