Client Feedback Template for Agencies & Freelancers — Refront
Collect structured client feedback with this template. Measure satisfaction, gather improvement suggestions, and strengthen client relationships.
About This Template
Feedback is the foundation of better client relationships. This template provides structured surveys and feedback forms that capture what clients love, what needs improvement, and how you can deliver more value. Use Refront's client portal to collect responses seamlessly and track satisfaction trends over time.
Variations
Post-Project Feedback
Comprehensive survey sent after project completion covering communication, quality, timeliness, value, and likelihood to recommend.
Best for: Agencies that want structured feedback after completing a client engagement.Sprint Feedback
Quick pulse check sent after each sprint or milestone delivery. Focuses on recent deliverables and immediate satisfaction.
Best for: Teams running agile projects that want continuous feedback throughout the engagement.Annual Relationship Review
In-depth feedback form for long-term clients covering strategic alignment, value delivered, areas for growth, and contract renewal sentiment.
Best for: Account managers preparing for annual client business reviews or contract renewals.How to Use
- 1
Select the feedback template variation based on the timing (post-project, sprint, or annual).
- 2
Customise questions to fit your agency's specific areas of focus.
- 3
Send the survey to the client through the Refront client portal.
- 4
Review responses and track satisfaction scores in your client dashboard.
- 5
Create action items from negative feedback to address concerns proactively.
Frequently Asked Questions
Can feedback be collected anonymously?
Yes. You can configure surveys as anonymous when you want honest feedback without attribution, especially useful for teams with multiple client contacts.
Does Refront track satisfaction trends?
Refront tracks NPS and satisfaction scores over time per client, giving you trend data to spot improving or declining relationships early.
Can negative feedback trigger alerts?
Yes. You can set thresholds so that low satisfaction scores automatically notify the account manager to take corrective action.
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