Payment Reminder Template — Collect Faster — Refront
Get paid on time with automated payment reminders. Professional, friendly templates for overdue invoices with escalation sequences.
About This Template
Chasing payments is awkward but necessary. This template provides a sequence of professional, escalating payment reminders — from a friendly nudge to a formal final notice — so you get paid without damaging client relationships. Automate the entire sequence through Refront.
Variations
Friendly Reminder Sequence
Three-step escalation: gentle reminder at due date, follow-up at 7 days overdue, and firm reminder at 14 days. Maintains a warm, professional tone.
Best for: Freelancers and agencies with good client relationships who want to stay friendly while collecting.Formal Collection Sequence
Four-step formal sequence: payment notice, first reminder, second reminder with late fees, and final demand before escalation.
Best for: Agencies with enterprise clients or contractual late payment terms that require formal documentation.Pre-Due Reminder
Proactive notification sent 3–5 days before the due date reminding clients of the upcoming payment with a direct payment link.
Best for: Teams that want to prevent late payments by sending proactive reminders.How to Use
- 1
Configure payment reminder rules in Refront under Settings → Billing → Reminders.
- 2
Set the reminder schedule: pre-due, at due date, and escalation intervals.
- 3
Customise the email templates for each step in the sequence.
- 4
Refront automatically sends reminders based on invoice status and due dates.
- 5
Track which clients consistently pay late and adjust terms or processes accordingly.
Frequently Asked Questions
Are payment reminders sent automatically?
Yes. Once configured, Refront sends payment reminders automatically based on invoice due dates. You can pause or customise reminders for specific clients.
Can I include a payment link in the reminder?
Every reminder includes a direct payment link to the client portal where clients can pay via Stripe or other configured payment methods.
Can I track which reminders have been sent?
Refront logs every reminder sent with timestamps, open rates, and payment status. You can see the complete communication history per invoice.
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